Expert Services for nGenera CIM's Service Software Solutions
Companies can leverage expertise and experience readily available from nGenera CIM's Remote Services to outsource maintenance and support for nGenera solutions. Outsourcing application management, product support, and administration helps meet challenging staffing requirements, solution delivery deadlines, and changing business needs, often at a fraction of the cost of internal resources. nGenera CIM will work as an extension to an existing IT department or function as an offsite group for an organization. Support for nGenera CIM's customer service software solutions includes:
- Performance Monitoring
- Database Management
- Service Pack/HotFix Installation
- Server Administration
- Recovery Planning
nGenera Expert Services will perform regular monitoring and setup responsibilities for the entire user pool from nGenera CIM's facilities. Taking remote desktop control of the end-user/server machines, the administrators are able to install, troubleshoot, and monitor the nGenera CIM customer service software at periodic intervals with minimal user/administrator intervention. This ensures centralized version control, root cause troubleshooting, performance monitoring, and exceptional overall system health.
|