Sales, Service and Support

Your contact center is now under greater pressure than ever before to not only maintain high levels of customer satisfaction and loyalty, but to generate revenue as well.  According to a recent Forrester report, 44 percent of online consumers who abandoned their shopping cart said that receiving a proactive chat invite would have made them more likely to complete their purchase, and companies using a proactive chat solution have, on average, experienced a 30% lift in average order value.

Maximize your service center ROI by enabling your agents to both resolve customer inquiries and create sales through cross-sell and up-sell opportunities using nGen Proactive Chat.  Agents become your in-store sales representatives where they can spot a confused or uncertain shopper, offer help, answer their questions, and offer other products that may be of interest to them.

Many nGen Proactive Chat customers are experiencing amazing results:

• A major mobile operator had a sales uplift in one year of 169% using nGen Proactive Chat.
• An industry-dominating computer hardware retailer generated over $59 million in revenue within one year.
• An office hardware solutions retailer was able to increase the average customer order value by 9% using nGen Proactive Chat for cross-sell and up-sell opportunities.

Learn how your organization can benefit from nGen Proactive Chat.