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Small-Business Customer Service Software Solutions
The Small Business suite is a Customer Interaction Management (CIM) solution for small businesses to help deliver superior customer service through multiple communication channels. Customers can successfully deploy and begin using this industry-leading, comprehensive customer service software solution in just hours or days.
nGen Knowledgebase for Small Business
- Ensure customers receive accurate information quickly through powerful search and retrieval knowledge management methods
- Streamline content creation and distribution with flexible and intuitive authoring and workflow
- Drive ongoing improvements with valuable search and usage reports
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nGen Email for Small Business
- For email managment, deliver more efficient, consistent responses with suggested content and a pre-formatted layout
- Ensure quality and accuracy with every communication using a configurable approval process
- Leverage real-time reporting to understand customer demands
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nGen Chat for Small Business
- Drive more online sales with real-time communication
- Enhance agent productivity and response quality with canned responses and comprehensive customer histories
- Monitor chats to improve agent responses and workflow processes
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