nGen Chat Proactive Benefits

Drive More Online Sales:
Increase sales and reduce site abandonment by proactively engaging and guiding Web site visitors through a shopping experience or application forms. Configurable rules ensure the best prospects receive chat invitations at the most appropriate time.

Ensure Quality Service: 
With nGen Chat Proactive software, supervisors can monitor ongoing chats, "whisper" suggestions to agents, or take over sessions to provide quality service and improve training procedures

Increase Agent Productivity:
nGenera CIM's live support software can support multiple, simultaneous chats per agent with an intuitive interface; ensure accurate, consistent responses through knowledgebase integration and "canned" responses.

Improve Customer Satisfaction:
nGen Chat Proactive live support software allows the sharing of customer interaction histories across multiple agents and channels; dynamically close Chat when agents are unavailable, enabling high-quality, knowledgeable support and diminished wait time frustration.