nGenera CIM Home Page
Contact   |   Blog   |   nGenera Corporate   |   Customer Login   |   800.474.1149   |   +44 (0)870.904.1122
Visit our German site
Products
Knowledgebase
Email
Chat Reactive
Chat Proactive
Social Media
Click to Call
Phone
Universal Queue
Benefits
CoBrowse
Community
Answer
Latest Release

nGen Phone

Merge Customer Data to One System and Improve
Customer Satisfaction
Demo View Benefits Product Sheet
Click here to view enlarged version
View nGen Phone Admin Panel

nGen Phone software empowers companies to cost-effectively merge data from disparate sources and thread the entire interaction history into one comprehensive system. With our phone software, agents can instantly see all previous contacts and relevant data from other data sources to help build on previous interactions. Productivity increases while transfers and callbacks decline. This holistic customer view not only improves customer satisfaction, it truly enables long-lasting relationships. Companies can further improve information access with scripts and an optional nGen Knowledgebase.
Talisma Phone -- call center software for universal agent desktop, CTI , connection with ACD, and intelligent call routing.
Customer View
  • Company appears as a unified organization that knows its customers.
  • Calls are routed to the appropriate agent automatically, putting the right agent in front of the caller the first time without transfers.
  • Communication is personalized, increasing satisfaction and loyalty.
Talisma Phone -- call center software for universal agent desktop, CTI , connection with ACD, and intelligent call routing.
Agent View
  • Reduce hold times and multi-application look-ups with all relevant data in one window.
  • Scripts and optional Knowledgebase integration produces instant information access.
  • Comprehensive, real-time displays and historical information help determine call center resource management.

Talisma Phone -- call center software for universal agent desktop, CTI , connection with ACD, and intelligent call routing.
Phone Benefits | Schedule Demo | Schedule a Call Back
Home  |  Legal  |  Contact Us  |  Site Map  |   Support  |  visit our YouTube channel |  visit us on TwitterTwitter | visit us on LinkedInLinkedIn | visit us on FacebookFacebook | RSS FeedRSS      3015 112th Ave NE, Ste 100, Bellevue, WA 98004  |  800.474.1149
©2010 nGenera® Corporation. All rights reserved.
Email: cimsales@ngenera.com