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nGen Phone
Merge Customer Data to One System and Improve
Customer Satisfaction
View nGen Phone Admin Panel
nGen Phone software empowers companies to cost-effectively merge data from disparate sources and thread the entire interaction history into one comprehensive system. With our phone software, agents can instantly see all previous contacts and relevant data from other data sources to help build on previous interactions. Productivity increases while transfers and callbacks decline. This holistic customer view not only improves customer satisfaction, it truly enables long-lasting relationships. Companies can further improve information access with scripts and an
optional nGen Knowledgebase
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Customer View
Company appears as a unified organization that knows its customers.
Calls are routed to the appropriate agent automatically, putting the right agent in front of the caller the first time without transfers.
Communication is personalized, increasing satisfaction and loyalty.
Agent View
Reduce hold times and multi-application look-ups with all relevant data in one window.
Scripts and optional Knowledgebase integration produces instant information access.
Comprehensive, real-time displays and historical information help determine call center resource management.
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Forrester Report:
Adding Social Media to Customer Service Initiatives Can Break Down Barriers to Change
Latest News
nGenera Moves Headquarters to Silicon Valley
nGenera Contributes Software Platform to Power Public Discussion on How to Deal with Aftermath of BP Oil Spill
nGenera Unveils Human-Centered Enterprise Collaboration Solution
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3015 112th Ave NE, Ste 100, Bellevue, WA 98004 | 800.474.1149
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