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nGen Phone

Merge Customer Data to One System and Improve
Customer Satisfaction
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nGen Phone software empowers companies to cost-effectively merge data from disparate sources and thread the entire interaction history into one comprehensive system. With our phone software, agents can instantly see all previous contacts and relevant data from other data sources to help build on previous interactions. Productivity increases while transfers and callbacks decline. This holistic customer view not only improves customer satisfaction, it truly enables long-lasting relationships. Companies can further improve information access with scripts and an optional nGen Knowledgebase.
Talisma Phone -- call center software for universal agent desktop, CTI , connection with ACD, and intelligent call routing.
Customer View
  • Company appears as a unified organization that knows its customers.
  • Calls are routed to the appropriate agent automatically, putting the right agent in front of the caller the first time without transfers.
  • Communication is personalized, increasing satisfaction and loyalty.
Talisma Phone -- call center software for universal agent desktop, CTI , connection with ACD, and intelligent call routing.
Agent View
  • Reduce hold times and multi-application look-ups with all relevant data in one window.
  • Scripts and optional Knowledgebase integration produces instant information access.
  • Comprehensive, real-time displays and historical information help determine call center resource management.

Talisma Phone -- call center software for universal agent desktop, CTI , connection with ACD, and intelligent call routing.
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