nGen Email Benefits

The Benefits of nGen Email Management Software

Improve Email Processing Time: 
Our email management software allows you to direct emails to the appropriate agent with intelligent routing rules based on key criteria such as product/service categories, language, and keywords.

Improve Agent Effectiveness: 
Use canned ‘Quick Responses' and optional knowledge base articles to ensure rapid, consistent, branded, and accurate responses, and helping manage client expectations with automatic acknowledgement emails.

Appropriately track incidents:
With our email management software you can view related email messages and other interaction histories across a particular incident or group of incidents, providing necessary context to the agent handling the email.

Enhance productivity: 
Leverage a variety of tools to improve operational productivity including automatic categorization, automated and suggested responses, and managed escalations.

Protect sensitive customer and company data: 
Our email management software allows employees to successfully exchange secure emails using the nGenera Secure Message Portal, combining best of email management with a secure Web portal.

Exceed Customer Expectations: 
Easily address service level agreements and improve operational performance with real-time management dashboards, agent timers, and extensive historical and custom reports.

Ensure Email Excellence: 
Maintain corporate brand, and quality, and brand standards as well as information accuracy in every outbound email by leveraging various email monitoring features.

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