nGen Email

Offer personal touches with powerful email management software

The Business Problem 

As more customers are turning to the Internet for help, customer service agents’ email inboxes are flooding with inbound inquiries.  An overwhelming amount of email creates confusion, inefficiencies, and even inconsistencies among responses—and, ultimately, customer frustration.  How do companies manage this large volume of email while cutting costs and increasing customer satisfaction? Companies need efficient email management software that addresses these problems with ease.

The nGenera CIM Solution 

An effective email management software solution is essential to providing exceptional customer service.  nGen Email, proven email management software, is deployed around the globe to expertly manage more than 200 million email responses per year.  Combined with nGen Answer, nGenera CIM’s email response automation tool, nGen Email management software will improve customer satisfaction and agent productivity while decreasing operational costs.

"[nGen] Email guarantees that our guests’ requests are addressed in a personable and timely manner, as consumers expect emails to be treated as promptly as phone calls."
-–Carnival Cruise Lines

Realize cost-effective results similar to many nGen Email customers:

• Reduced email response time
  by 50% 
• Experience 99.99% uptime 
• Protect critical information with the latest security technologies 
• Effectively manage thousands of emails per day 

nGen Email offers: 

• Enhanced agent productivity, quality, and accuracy with every communication
• Streamlined agent workspaces and integrated access to a knowledge base for simplified answer retrieval
• Delivery of more efficient email responses in less time by leveraging agent productivity tools such as pre-canned content
• Improved performance and processes by using robust supervisor and reporting features
• Seamless integration with increased productivity and support using
  nGen Channels for Salesforce.com Appexchange 

Move Beyond Standard Email Response Management and Exceed Customer Expectations 

• Protect sensitive customer data with the Secure Message Portal to exchange confidential information
• Deliver consistent knowledge by complimenting nGen Email with 
  nGen Knowledgebase 
• Intelligently automate responses with nGen Answer. 
• Proactively deflect inbound email by incorporating Web self-service 

Email Benefits | Schedule Demo | Schedule a Call Back