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Customer
Connect Blog
New Video:
Experience the Evolution
nGen Chat Product Tour
Welcome to the nGen Chat Product Tour. This demo is a great overview of key features of our live chat software. At the conclusion of the tour,
schedule a Live Demo
with a Chat product expert to learn more about our online chat software.
Dynamic Availability
Offer Chat at the Point of Need
Benefits of the IVR at a Fraction of the Cost
Easily Apply Look and Feel of Web site to Chat
Achieve Higher Rates of First Contact Resolution
Productivity Tools for Agents Reduce Cost per Interaction
Integrate with Knowledgebase
Offer a Hand with Collaboration
Help Multiple Customers at the Same Time
Dashboards Enable Real-Time View in to Contact Center Activity
Gain Insight with Robust Reporting
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Mar 23 Webinar
nGen CIM 9
New Product Demo
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Forrester Report:
The ROI of Online Customer Service Communities
Latest News
nGenera named Top 10 Venture-Funded Companies by the Wall Street Journal
nGenera CIM Named to 2010 List of 100 Companies that Matter In Knowledge Management by KMWorld for Fourth Consecutive Year
nGenera CIM Ends 2009 with Strong Financial Results and Kicks Off 2010 with Big Win
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3015 112th Ave NE, Ste 100, Bellevue, WA 98004 | 800.474.1149
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