Chat Benefits

Help Customers at Their Point of Need:

Place ‘Chat Now' buttons where customers frequently visit to provide immediate assistance before, during, and following the buying process.

Improve Customer Satisfaction:

Our live chat software allows the sharing of customer interaction histories across multiple agents and channels; dynamically close Chat when agents are unavailable, enabling high-quality, knowledgeable support and diminished wait time frustration.

Protect Sensitive Company and Customer Data:

The enhanced security features of our live chat software will overwrite customer’s sensitive information, such as credit card and social security numbers, from all chat transcripts. Support PCI initiatives using nGen Chat’s chat transcript masking.

Rapidly Resolve Inquiries:

Aid customers via co-browsing functionality and leverage internal collaboration tools to share information among staff and supervisors.

Increase Agent Productivity:

Our live chat software can support multiple, simultaneous chats per agent with an intuitive interface; ensure accurate, consistent responses through knowledgebase integration and "canned" responses.

Are you interested in ourlive chat software solutions? Contact us today for more information.