Learn How to Deploy Social Software Today
Tired of Waiting for Your Internal Social Software to be as Intuitive as Facebook and LinkedIn? The wait is over. You have options. Learn how design impacts adoption and will enable you to achieve your business results.
In this one-hour webinar we will explore five core design principles that lead to successful user adoption and demonstrate the specific technology that resulted from each of these principles. Learn the Five Design Principles to Drive Adoption. (webinar held 8/05/10)
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Enterprise-wide Engagement by Design
Harness the value of Social Software designed to drive enterprise-wide engagement. (Webinar was held 7/08/10)
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Social Media ROI: Invest Less to Get More
Social media has become like word-of-mouth marketing on steroids, giving companies the opportunity to cut overall spend and thereby enhance ROI on their efforts. Companies that capitalize on this tool will see significant benefits over their traditional competitors.
During this webinar, Marketing Insight Research Director, Denis Hancock, will discuss the impact of social media on today's consumer, explore how to enhance the customer experience, and provide tips on crafting messages that will go viral, all while achieving measurable ROI.
(Webinar held 5/25/10)
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Join nGenera CIM experts Nikhil Govindaraj and Bob Peery for a product demo and roadmap of nGen CIM 9.
CIM 9 offers new features such as an enhanced Web 2.0 experience for self-service and an extension of its enterprise search capabilities. (Webinar held 3/23/10)
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Service in the Time of the Social Customer
Harnessing contact centers’ unique ability to monetize and make sense of social media insight
Special Guest Speaker: Paul Greenberg, The 56 Group, and author, CRM at the Speed of Light. Paul is joined by, Nikhil Govindaraj, VP Products, nGenera CIM and moderator Ginger Conlon, Editor-in-Chief, 1to1 Media.
(Webinar held 12/10/09)
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Optimize nGen CIM Today! Increase ROI and Improve Service with Expert Services Workshops™
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Wikinomics Author Don Tapscott Presents: Surviving & Succeeding in Difficult Times
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Maximizing Customer Service in Tough Economic Times
Featuring Special Guest Speaker: Chip Gliedman, Principle Analyst, Forrester Research
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Deploy Chat for Productivity and Profit
The PowerPoint presentation that was shown in this webinar is also available for downoad.
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Advanced Search and Content Management Capabilities in Knowledgebase 8.1
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Online Service for Gen Y: Technology and Talent Requirements
The PowerPoint slides that were viewed in the presentation are also available for download.
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