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Service in the Time of the Social Customer
Harnessing contact centers’ unique ability to monetize and make sense of social media insight
Special Guest Speaker: Paul Greenberg, The 56 Group, and author, CRM at the Speed of Light. Paul is joined by, Nikhil Govindaraj, VP Products, nGenera CIM and moderator Ginger Conlon, Editor-in-Chief, 1to1 Media.
(Webinar held 12/10/09)
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| Optimize nGen CIM Today! Increase ROI and Improve Service with Expert Services Workshops™ |
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| Wikinomics Author Don Tapscott Presents: Surviving & Succeeding in Difficult Times |
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Maximizing Customer Service in Tough Economic Times
Featuring Special Guest Speaker: Chip Gliedman, Principle Analyst, Forrester Research |
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Deploy Chat for Productivity and Profit
The PowerPoint presentation that was shown in this webinar is also available for downoad. |
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| Advanced Search and Content Management Capabilities in Knowledgebase 8.1 |
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Online Service for Gen Y: Technology and Talent Requirements
The PowerPoint slides that were viewed in the presentation are also available for download. |
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| Crisis in the Call Center: An Audit of Customer Service at the Top 50 Retail Banks in North America. |
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| Best Practices for Retail in a Connected World: A discussion on the importance of implementing effective multi-channel customer service, sales and support technologies in today’s Retail (eTail) world. |
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Email Management Best Practices
Explore proven email management solutions and discover how to take customer service to the next level. Learn how to successfully manage large email volumes with efficiency, consistency, and accuracy. |
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