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Optimizing the User Experience: The Value of a Unified Solution for Knowledge Management and Enterprise Search

Quickly and easily delivering relevant answers is one of the most important aspects of user experience. To meet this demand, organizations often choose one of two technologies — enterprise search or traditional knowledge management. This paper examines why companies cannot succeed with enterprise search alone, and why the most successful solution merges the power and scope of enterprise-wide search with the consistency, predictability, and repeatability of established knowledge management.