nGenera CIM Overview

nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience software solutions. nGenera CIM is headquartered in Bellevue, Washington with international offices located in London and Germany.

Since its inception in 1994 nGenera CIM has been empowering companies to provide exceptional customer service experiences.

Key Milestones in our History:

2009	Talisma CIM is officially rebranded to nGenera Customer Interaction Management; the CIM suite is rebranded to nGen Knowledgebase, nGen Chat, nGen Email, nGen Phone, nGen Answer and nGen Click to Call.
2008	Talisma’s highly successful CRM software for the higher education industry is acquired by Campus Management (www.campusmgmt.com), a company that offers technology solutions to higher education organizations.  nGenera CIM is focus exclusively on its CIM offering. Talisma is acquired by the nGenera Corporation (www.ngenera.com), an organization that pioneers business solutions for next-generation corporations.
2004	Talisma acquires then technology partner Knowledgebase.net.  Bringing Knowledgebase R&D, customers, and employees under one roof and offering a robust Customer Interaction Management Suite including Knowledgebase, Email, Chat, Click to Call, and Answer.
2000	Aditi executives establish Talisma. The company specializes in customer relationship management (CRM) software and establishes offices in Seattle, London, Geneva, Bangalore, Hong Kong, Australia, and Poland.
1994	Aditi is founded by former Microsoft executives.  Aditi is a product R&D and staffing solutions partner for software organizations and financial services.