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	Latest News nGenera Moves Headquarters to Silicon Valley nGenera Contributes Software Platform to Power Public Discussion on How to Deal with Aftermath of BP Oil Spill nGenera Unveils Human-Centered Enterprise Collaboration Solution		Customer Connect Blog Customers want Empathy, not Sympathy by Denise Fitzgerald \| June 11, 2010 I was doing some late-night reading about how we can provide better customer service a topic that dominates most of my reading material, when I came across a topic that, while not ground breaking, was quite poignant... Read More

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